HAPEN AGENCY™ CREATIVE COMMERCE
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Growth

€1,500 per month · three months minimum · ad spend paid by you

For brands with a store that gets visitors and not enough orders.

We work on the four things that actually move that number: the product pages people leave from, the ads pointed at the wrong people, the emails you aren't sending, and the numbers that tell you which of those is doing the work.

Who this is for

This is right for you if

  • Your store is live and people are visiting it

  • You've made some sales, even a handful, so you know the product can sell

  • You've got photography, or you're willing to invest in it

  • You have budget for ads on top of this fee

  • You can commit three months
  • It isn't right for you yet if you've had no sales at all, or you have nothing to spend on ads, or your photography isn't ready.
    Spending money sending traffic at a store that isn't converting is the most common way small brands waste their budget. In that case say so on the call, we'll tell you what to fix first, and it's usually cheaper than this.

    What we actually work on

    Four levers

    The store

    Product pages are where the money leaks. We rewrite them for fabric, fit and construction, fix the photography order, add the information that stops people hesitating, sizing, delivery timing, duties, returns, and cut the steps between wanting the dress and owning it.

    The ads

    Meta and Google campaigns built and managed properly: audiences that match where your buyers actually are, creative made for the platform rather than cropped from a lookbook, and budget moved toward what's working rather than spread evenly across what isn't.

    The email

    The channel most fashion brands ignore and the one that costs nothing per send. Two campaigns a month plus the automated flows that run in the background, abandoned cart, welcome, post-purchase, back in stock.

    The numbers

    Proper tracking, and a monthly report that says what happened, what we think caused it, and what we're doing next. Not a dashboard export.

    What's included each month

  • Meta and Google campaign management

  • 4–6 ad creatives produced

  • Product page and conversion improvements

  • Two email campaigns plus flow maintenance

  • Organic content support and scheduling

  • Monthly performance report

  • A monthly call, and email access to us in between
  • This is right for you if

  • Your store is live and people are visiting it

  • You've made some sales, even a handful, so you know the product can sell

  • You've got photography, or you're willing to invest in it

  • You have budget for ads on top of this fee

  • You can commit three months
  • It isn't right for you yet if you've had no sales at all, or you have nothing to spend on ads, or your photography isn't ready.
    Spending money sending traffic at a store that isn't converting is the most common way small brands waste their budget. In that case say so on the call, we'll tell you what to fix first, and it's usually cheaper than this.

    Ad spend, and what's not included

    What you pay for separately

    Ad spend is not included. It's paid by you, directly to Meta and Google from your own accounts. We never hold your ad budget. What you spend is your decision, we'll recommend a starting figure based on your margins and your market.

    Also separate:

  • Photography and video shoots

  • Influencer fees and gifting costs

  • New page builds or a store rebuild

  • Wholesale and boutique outreach, which is labour-heavy and priced on its own

  • What we need from you

    Access we'll need

    Your Shopify admin, Meta Business Manager, Google Ads, Google Analytics and email platform.
    All of it stays in your name and your ownership, we're added as users and can be removed at any time.

    We'll also need your product imagery, and someone on your side who can answer a question within a day or two.
    Not full-time involvement.
    Just not silence.

    The first three months

    What happens, month by month

    Month 1 - Find the leak

    Tracking fixed, analytics read properly, product pages rebuilt where they're losing people, first campaigns live. Most of the month is diagnosis. You'll see activity rather than results, and that's expected.

    Month 2 - Push

    Campaigns out of the learning phase and optimised, creative tested against creative, email flows running, the first real read on what's working.

    Month 3 - Compound

    Budget moved onto what performs, the losing tests killed, and a clear picture of what the next three months should look like, or an honest conversation about whether continuing makes sense.

    How you'll know it's working

    What we report

    Every month you get the same four things: what we did, what the numbers did, what we think the link between those is, and what we're doing next.

    We report on revenue, conversion rate, cost per purchase and return on ad spend the figures that decide whether this is worth doing.
    Not impressions, reach or engagement, which can look wonderful while nothing sells.

    Price and terms

    €1,500 per month

    Three months minimum

    Then rolling with 30 days' notice. Invoiced monthly in advance, in euros, or in USD for US brands.

    Why three months

    One month tells you nothing.
    Campaigns need time to leave the learning phase, email compounds slowly, and anything changed in week one shows its true effect around week six. Billing you monthly from the start would mean judging the work on noise.

    No results guarantee.

    Ad platforms, algorithms and search results move for reasons nobody controls, and anyone promising you a specific revenue figure is either guessing or selling. What we guarantee is the work in the list above, delivered every month, and a report honest enough to tell you when something isn't working.

    Everything stays yours.

    Accounts, creative, audiences, email lists. If we stop, you keep all of it.

    Founding client rate

    €1,050 a month for our first three fashion brands, in exchange for a case study and an honest testimonial. Two places left.

    Proof

    Bleona Malsori

    Store Build, Brand strategy, Meta ads and direct outreach for a haute couture label.

    "Hapen took the digital side off my hands completely, the brand work, the site, the ads, reaching out to new clients. It meant I could stay in the atelier and design, which is what I actually want to be doing."

    Aiyah Couture - Our Own Label

    Hapen is in Kosovo. Aiyah Couture is registered in the United States and sells to customers there and in Australia.

    Everything in between, we do from here: production in Kosovo, photoshoots, the online store, content, ads, shipping with duties paid, and wholesale outreach to boutiques and showrooms.

    We built it ourselves so we could learn the whole chain with our own money, sampling, freight, customs, returns, the lot. It's also the plainest answer to a fair question: can an agency in Kosovo really run a brand for the US market?
    We already do.

    FAQ

    It depends on your margins and your price point, and we’ll give you a figure on the first call. As a rough guide, a brand spending less than the retainer itself on ads usually isn’t getting enough data to optimise against.

     

    Then we tell you, in the monthly report, with what we think the reason is. Sometimes the answer is that the product needs changing, or the price is wrong for the market, or the photography is holding everything back, and none of those are fixed by more ad spend. We’d rather say that than keep invoicing you.

    After the three-month minimum, any time, with 30 days’ notice. No cancellation fee.

    No. You add us as users to your own accounts, with the access level you choose, and you can remove us whenever you like.

    We support your organic content and schedule it. Running a brand’s social presence end to end is a bigger job and priced separately, ask and we’ll quote it.

    Yes, that’s most of the work. If the store has structural problems we’ll tell you in month one rather than spend three months working around them.

    Tell us what the numbers look like

    Thirty minutes. If growth work isn't what you need right now, we'll tell you what is, even if it's nothing.